Facility Management Software

Facility maintenance request software for property managers

SiteOps is a facility maintenance request platform for property managers. It helps small-to-mid property managers collect tenant maintenance requests, review request details, and track request progress.

The platform is built for property managers who need a simple way to receive maintenance issues from tenants and keep request information organized.

Tenant maintenance request form

SiteOps includes a property-specific tenant request form. Tenants can use the form to submit maintenance issues for their property.

The request form collects the details a property manager needs to understand the issue, including:

. request category

. unit or room number

. description of the issue

. tenant name

. tenant email

These fields help the property manager see what happened, where the issue is located, and who submitted the request.

Optional photo upload

SiteOps also allows tenants to attach an optional photo file with a maintenance request.

A photo can help the property manager understand the issue before reviewing the request. This can be useful for maintenance concerns that are easier to explain with an image, such as leaks, broken fixtures, or visible damage.

Request creation and confirmation

When a tenant submits a maintenance request, SiteOps creates the request and stores it with a new status.

SiteOps also creates a confirmation code for the request. This helps connect the submitted issue to the request workflow.

Request status tracking

SiteOps maintenance request statuses include:

. new

. in progress

. done

These statuses help property managers track where each request is in the maintenance workflow.

Owner and requester emails

After a maintenance request is created, SiteOps can send a new-request email to the property owner and a confirmation email to the requester.

When a request status changes and a requester email exists, SiteOps can send a status update email. This helps keep the requester informed as the maintenance request moves through the workflow.

Public status page

SiteOps includes a public status page for maintenance requests. A requester can look up a request using the confirmation code and unit number.

The status page can show request details and request history, so the requester can check the request without needing to contact the property manager for every update.

Why this matters for property managers

Maintenance requests can become hard to manage when tenants send issues through scattered texts, calls, emails, or informal messages.

SiteOps gives property managers a more organized way to collect requests, review request details, track status changes, and keep request history in one place.

Final summary

SiteOps helps small-to-mid property managers manage tenant maintenance requests. Tenants can submit request details, add an optional photo, receive confirmation, and check request status, while property managers can review and track requests through the maintenance workflow.