SiteOps tenant request workflow

SiteOps tenant request workflow

SiteOps is a facility maintenance request platform for property managers. It helps property teams collect tenant maintenance requests, review request details, track status, and keep request history easier to follow.

A tenant request workflow should make it clear what the tenant needs to submit and what the property team can review after the request is created.

How the tenant request form works

SiteOps has a property-specific tenant request form. The form can show property display details and custom categories before the tenant submits a request.

The tenant request form requires:

. category

. unit or room number

. description

. name

. email

The form also supports an optional photo file. This can help tenants add visual context when they report a maintenance issue.

What happens after a request is submitted

After a maintenance request is created, SiteOps stores the request with a new status and creates a confirmation code.

SiteOps sends a new-request email to the owner and a confirmation email to the requester. This helps both sides know that the request was submitted.

The property team can then review the request details and decide what next step is needed.

Request status workflow

SiteOps maintenance request statuses are:

. new

. in progress

. done

These statuses help property teams understand where each request stands.

A new request has just been submitted. An in progress request is being worked on. A done request has been completed or closed by the property team.

Status updates and request history

When a request status changes, SiteOps keeps a history of the status update. The history can include the previous status, the new status, an optional note, and who made the change.

If the requester email exists, SiteOps can send a status update email when the request status changes.

This helps tenants and property teams follow the request without losing the update trail.

Public status lookup for tenants

SiteOps has a public status page where a request can be looked up by confirmation code and unit number.

After lookup, the status page can show request details and sorted request history. This gives tenants a way to check the request without needing access to the property team’s internal workspace.

Why this workflow helps property teams

A clear tenant request workflow helps property managers collect the right information at the start. It also helps keep request details, photos, confirmation codes, statuses, email updates, and request history connected.

SiteOps is designed for small-to-mid property managers who need a simple maintenance request workflow without overcomplicating the process.

Final summary

SiteOps helps property teams collect tenant maintenance requests, require key request fields, support optional photos, send request emails, track request status, and provide a public lookup flow using confirmation code and unit number.